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Unleashing Service Excellence In Not-for-Profit in Times of Change


The energetic Catherine DeVyre captivated her audience with her interactive lecture

Close to 200 representatives from the not-for-profit community gathered at Novotel Clarke Quay Hotel on 5th April 2013 for a lecture on “Unleashing Service Excellence in Not-for-Profits in Times of Change”.  The distinguished speaker for the day was Ms Catherine DeVrye, Australian Executive Woman of the Year and #1 Best-selling author.

Catherine’s lecture featured anecdotes from some of her best-selling non-fiction books and insights from her own vast personal experiences. As a former CEO of youth not-for-profit organisation Junior Achievement (Australia), Catherine demonstrated her extensive knowledge of the unique challenges faced in the not-for-profit sectors.

The audience was kept in rapt attention as Catherine shared with them how service excellence can contribute to the great work that the not-for-profit organisations do in the community. Through her practical yet thought-provoking style, she delivered the all-important message that great service can boost bottom-line and team morale of every organisation. Her wealth of experience also provided the backdrop for better understanding of the benefits of embracing change, to lead to future success.

The Tote Board Social Capital Lecture Series is a signature project by the Board. It offers a platform for inspirational thought leaders in the field, from Singapore and beyond, to share their experience and wisdom.