The automation of GM’s Fund-Raising (FR) process has resulted in a seamless grants application process for grantees and an improvement in operational efficiency of GM FR officers. With the implementation of cost-efficient
methods to improve and digitise the FR process, we have saved 42 man-days a year and achieved greater grantee satisfaction. At the same time, we are committed to self-improvement and continue to gather feedback from
the ground, further refining our processes and transforming Tote Board into a Digital to the Core organisation.