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Case Studies


In 2016, Tote Board launched the Tote Board Case Study Collaborator programme, a three year programme to build capacity and capability among non-profit organisations and social enterprises in Singapore.  This capacity building effort seeks to encourage a culture of knowledge sharing and collaboration, foster innovation and discussion of new models, as well as to encourage Singapore-based NPOs to adopt best-in-class practices for better programme and service impact.

During the FY2016, Tote Board awarded 10 case studies to be developed in partnership with 7 organisations, namely:

(1) Aalto University Executive Education
(2) Asia Centre for Social Entrepreneurship and Philanthropy, National University of Singapore
(3) Centre for Management Practice, Singapore Management University
(4) Empact
(5) Impact Investment Shujog
(6) Institute of Policy Studies, Lee Kuan Yew School of Public Policy 
(7) Murdoch University

The case study collaborator programme builds on our earlier partnership with Nanyang Technological University (NTU)’s Asian Business Case Centre (ABCC). Collectively, we aim to develop a relevant and robust repository of case studies for the non-profit sector. To date, a total of 17 cases have been completed, with another 6 more cases to be developed.

Non-profit organisations (Arts Groups, Voluntary Welfare Organisations, National Sports Associations, Institutions of Public Character, Community development organisations, Social Enterprises, Charities) based in Singapore may also request a set of teaching materials for their own learning and practice. You may contact for more details.

Synopsis of our cases

  • Base of Pyramid Hub: Connecting Solutions

    By Jonathan Chang and Lipika Bhattacharya

    Size: 453.87 KB Pages: 17 pages

    In 2001, Jack Sim founded the World Toilet Organisation (WTO), a global non-profit organisation committed to improving sanitation and toilet conditions. While working on various WTO initiatives and coordinating with village councils in rural areas, Sim observed that the lack of employment, limited access to basic facilities, and inefficientdelivery to a market serving the needs of the Base of Pyramid (BoP) population. To this end, he established the BoP hub with the vision of assimilating small businesses under one marketplace platform for BoP needs. With this in mind, the challenge is now to scale up the initiative towards the fight to end global poverty.

  • Innovation Catalyst for the Community Mental Health Intervention Team (COMIT) and the UBK Health Oriented Ageing (HOA) Community Ecosystem

    By Heather Douglas, Gabriel Tay, Azad Singh Bali and Christopher Vas

    Size: 5.20 MB Pages: 18 pages

    In responding to Singapore’s rapidly ageing population and the need to bolster support for mental health, the Ministry of Health introduced the Community Mental Health Intervention Team (COMIT) and a few other programs central to Singapore’s Intermediate and Long Term Care (ILTC) strategy. O’Joy Care Services was the first Voluntary Welfare Organisation (VWO) in Singapore to implement the COMIT pilot program in 2012. The case utilises the rainbow model of integrated care to critically understand the integrated care model, including streamlined needs assessment and the coordination of multiple types of care across multi-disciplinary care providers. It also seeks to analysis the various drivers of integration, innovation and information exchange across the care spectrum, including delving into aspects of O’Joy Care Services a leading innovation catalyst.

  • From Trends to Implementation of Corporate Skills-Based Volunteerism

    By Shahrin Selamat and Peter Yang

    Size: 3.52 MB Pages: 20 pages

    Independent studies have found that an hour of episodic volunteering is estimated to contribute $24 to the community, yet an hour of skills-based volunteering or pro bono is valued at $150 per hour. Increasingly, corporations are also seeing the immersion of their employees in such community programs as part of their talent development strategies. However, realising such programs do require greater planning and investment by both the corporations and NPOs. This case study seeks to provide organisations with the tools in implementing corporate skills-based volunteerism including lessons gleaned from the Civic 50 corporations by Points of Light.