Who We Are
Who We Are
About who we are, our vision and mission, corporate governance role, as well as our organisation history and structure

Whistleblowing Policy

The Whistleblowing Policy provides a platform for partners, suppliers and the members of public to report on observed improprieties that involve Tote Board staff and/or its partner(s)/supplier(s).  Tote Board treats all feedback/complaints seriously and will investigate when there is a need to do so. The Tote Board Audit and Risk Committee will review all investigation reports and take necessary actions.


Reporting Channels 

QSM Hotline: 1800-767 0493
QSM Email: toteboard_QSM@toteboard.gov.sg
QSM Fascimile : +65 6216 8992
Senior Director, Corporate Services
Tote Board
DID: 6216 8952
Email: Yong_Fook_Chyi@toteboard.gov.sg
Senior Director, Group Internal Audit
Tote Board
DID: 6216 6505
Email: Grace_See@toteboard.gov.sg 
Chief Executive
Tote Board
DID: 6216 8998
Email: Fong_Yong_Kian@toteboard.gov.sg
Chairman Audit and Risk Committee
Tote Board
Email : Fang_Ai_Lian@toteboard.gov.sg
Chief Executive
Tote Board
216 Middle Road
Singapore 188994

How and What to Report

The submission of complete information is important and helps in investigations. Please provide the following, where possible:

  • Name(s) of person(s)/company(ies) involved
  • Date, time and location of incident
  • Frequency of occurrence of the incident
  • Value of any money or assets involved
  • Physical evidence
  • Any other information that may substantiate the feedback/complaint

Types of Impropriety

The types of impropriety include but are not limited to the following:

  • Failure to observe a legal obligation
  • Miscarriage of justice
  • Concerns about the Board’s accounting, internal controls or auditing matters
  • Breach of or failure to implement or comply with the Board’s policies or the IMs
  • Corruption, malpractice, acts of fraud, theft and mismanagement or misuse of the Board’s properties, assets or resources
  • Conduct which is improper, unethical or in breach of the law
  • Abuse of power or authority
  • Serious conflict of interest without disclosure
  • Participation in or condoning a reportable wrongdoing through willful suppression or concealment of any information relating to a wrongdoing


Whistleblowers are strongly encouraged to provide their names and contact numbers to facilitate investigations. Further clarifications are often needed and helpful in investigations into the feedback/complaints. The ability to investigate depends on the quality and adequacy of the information provided by the Whistleblower.  Subject to applicable laws and regulations, Tote Board will protect the confidentiality of the Whistleblower.

Protection of Whistleblower

Except for malicious whistleblowing, a Whistleblower who makes a feedback/complaint shall be protected by Tote Board against any reprisal. If the results of an investigation show that the Whistleblower acted maliciously or did not act in good faith or submitted a feedback/complaint which he knew to be false, or without a reasonable belief in the truth and accuracy of the information, Tote Board shall consider to take appropriate actions against the Whistleblower.