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Case Studies


In 2016, Tote Board launched the Tote Board Case Study Collaborator programme, a three year programme to build capacity and capability among non-profit organisations and social enterprises in Singapore.  This capacity building effort seeks to encourage a culture of knowledge sharing and collaboration, foster innovation and discussion of new models, as well as to encourage Singapore-based NPOs to adopt best-in-class practices for better programme and service impact.

During the FY2016, Tote Board awarded 10 case studies to be developed in partnership with 7 organisations, namely:

(1) Aalto University Executive Education
(2) Asia Centre for Social Entrepreneurship and Philanthropy, National University of Singapore
(3) Centre for Management Practice, Singapore Management University
(4) Empact
(5) Impact Investment Shujog
(6) Institute of Policy Studies, Lee Kuan Yew School of Public Policy 
(7) Murdoch University

The case study collaborator programme builds on our earlier partnership with Nanyang Technological University (NTU)’s Asian Business Case Centre (ABCC). Collectively, we aim to develop a relevant and robust repository of case studies for the non-profit sector. To date, a total of 17 cases have been completed, with another 6 more cases to be developed.

Non-profit organisations (Arts Groups, Voluntary Welfare Organisations, National Sports Associations, Institutions of Public Character, Community development organisations, Social Enterprises, Charities) based in Singapore may also request a set of teaching materials for their own learning and practice. You may contact for more details.

Synopsis of our cases

  • From Trends to Implementation of Corporate Skills-Based Volunteerism

    By Shahrin Selamat and Peter Yang

    Size: 3.52 MB Pages: 20 pages

    Independent studies have found that an hour of episodic volunteering is estimated to contribute $24 to the community, yet an hour of skills-based volunteering or pro bono is valued at $150 per hour. Increasingly, corporations are also seeing the immersion of their employees in such community programs as part of their talent development strategies. However, realising such programs do require greater planning and investment by both the corporations and NPOs. This case study seeks to provide organisations with the tools in implementing corporate skills-based volunteerism including lessons gleaned from the Civic 50 corporations by Points of Light.

  • Lien Foundation: Philanthropy for Social Innovation

    By Swee-Sum Lam, Achsah Ang and Gabriel Henry Jacob

    Size: 1005.60 KB Pages: 13 pages

    Lien Foundation was the first grant-giving organisation in Singapore to professionalise. The case study will briefly trace the growth and development of the Singapore-based foundation and provides an example of how philanthropy can be an effectual process rather than a causation process. Taking the example of a specific project in the area of eldercare, the case study demonstrates how philanthropy can be conducted innovatively. The approach undertaken by the foundation has benefited the eldercare sector in Singapore beyond pecuniary terms, as traditionally achieved by philanthropists.

  • Brand Management in the Non-Profit Sector

    By Johanna Frösén and Mikko Laukkanen

    Size: 1.60 MB Pages: 15 pages

    Branding as a concept has its roots in the early exchange of products between people. Nowadays, nonprofits have realised that branding plays a central role in how successful they are achieving their various goals – be it directly or indirectly. Customising the most worthwhile academic findings on brand management to fit the non-profit context, this case study would look into how 9 Singapore-based NPOs look into branding to accelerate their development. The study would take a strategic perspective to how long-term value can be created through branding beyond an episodic event in time, through extensive interviews with leaders from these organisations.